Innova Group

Services

Everything between the call and the close.

We handle the communication that drives your growth — from first contact to long-term customer relationships.

Sales & new customer acquisition

Phone-based sales for products and services that need explaining — with trained, German-speaking teams and clear targets.

Lead generation

We identify and qualify prospects that fit your offer — cleanly documented, straight into your system.

Appointment setting

Qualified appointments for your field or sales team. You lead the conversations that count — we fill the calendar.

Customer communication & service

Inbound, callbacks, existing-customer care and reactivation. Every interaction in your tone of voice.

Outsourcing & back office

Data maintenance, request handling, support processes — reliably outsourced, transparently billed.

AI-powered solutions

Together with Luna Studios we combine people and AI: voice agents, automated pre-qualification and communication around the clock.

How we work with you

Four steps to a running project.

  1. 01

    Briefing

    We understand your offer, your target group and your goals — and define measurable KPIs together.

  2. 02

    Team & training

    We assemble a German-speaking project team and train it on your products and your tone.

  3. 03

    Launch & optimisation

    Pilot phase with daily reporting. We continuously refine scripts and processes.

  4. 04

    Scaling

    When it works, we scale: more capacity, more markets, more languages — without losing quality.

Let's talk about your project.

Looking for a sales or communication partner with a German-speaking team, clear processes and AI support? Let's talk.

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